10.1 Communications Planning | 10.2 Information Distribution | 10.3 Performance Reporting | 10.4 Administrative Closure |
Integration | Scope | Time | Cost | Quality | Resource | Communications | Risk | Procurement |
Project Communications Management includes the processes required to ensure
timely and appropriate generation, collection, dissemination, storage, and ultimate
disposition of project information. It provides the critical links among people,
ideas, and information that are necessary for success. Everyone involved in the project
must be prepared to send and receive communications,
and must understand how the communications they are involved in as individuals
affect the project as a whole.
Figure 10–1 provides an overview of the following
major processes:
These processes interact with each other and with the processes in the other
knowledge areas as well. Each process may involve effort from one or more individuals
or groups of individuals based on the needs of the project. Each process generally
occurs at least once in every project phase.
Sender-receiver models—feedback loops, barriers to communications, etc.
Choice of media—when to communicate in writing versus when to communicate
orally, when to write an informal memo versus when to write a formal report,
etc.
Writing style—active versus passive voice, sentence structure, word choice, etc.
Presentation techniques—body language, design of visual aids, etc.
Meeting management techniques—preparing an agenda, dealing with conflict,
etc.
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